viptak Privacy Policy — Your Information Is Our Responsibility

This privacy policy ("Policy") applies to the viptak platform and all its associated websites, mobile applications, and services. This policy explains what types of information we collect, how that information is used, and what steps we take to protect your information.

By using our platform, you confirm that you are 21 years of age or older and that you have read and understood all the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy may be updated from time to time. In the case of significant changes, we will notify users by email or display a notice on the platform.

viptak collects the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and verification information related to national identity documents
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Records of your communications with customer support
• Any additional information provided at the time of account creation

2.2 Information Collected Automatically

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Your activity on the platform — which pages you visited and how long you stayed
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Transaction confirmations from payment processors
• Information received through identity verification services
• Risk assessment information from fraud prevention services

We use the information we collect for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To successfully complete gaming, betting, and financial transactions.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Legal Compliance: To comply with applicable laws and regulations.
• Customer Support: To resolve your questions and issues.
• Improvement and Analytics: To improve the quality of our platform and services.
• Bonus and Promotional Communications: To send relevant offers based on your preferences (only with your consent).
• Responsible Gaming: To identify risks of excessive gaming and provide support.

viptak does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, information may be shared in the following circumstances:

• Service Providers: With payment processing services (bKash, Nagad, Rocket, and banks), identity verification, cybersecurity, and data storage providers, who operate under strict confidentiality agreements.
• Legal Authorities: To comply with applicable laws in Bangladesh, court orders, or requests from regulatory bodies.
• Fraud Prevention: With relevant agencies to prevent illegal activities, fraud, or security breaches.
• Business Changes: In the event of a company merger, acquisition, or asset transfer, where data protection standards will be maintained.
• With Your Consent: For any other reason if you give direct approval.

Every third-party service provider is required to comply with our privacy standards and may use your information only for specified purposes.

viptak uses internationally recognised security technologies and practices to protect your information:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Data Encryption: Sensitive stored information such as payment details is stored in encrypted form.
• Access Control: Only authorised staff can access your information, and only to the extent necessary.
• Security Monitoring: A 24/7 security monitoring system is kept active.
• Regular Audits: Regular internal and external security reviews are conducted to identify vulnerabilities.
• Two-Factor Authentication: An additional security layer is enforced for account access.

However, complete security on the internet can never be guaranteed. We therefore advise you to keep your password confidential and avoid logging into your account on unfamiliar devices.

We retain your personal information only for as long as necessary:

• Active Accounts: All account information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, information is retained in accordance with legal and regulatory requirements.
• Transaction Records: Financial transaction information is retained for a specified period in accordance with applicable law.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted at the end of their set duration.

Upon expiry, information is securely deleted or anonymised so that individuals cannot be identified.

The viptak platform uses cookies and similar technologies that help improve your browsing experience. We use the following types of cookies:

7.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, ensure security, and prevent fraud. These cookies cannot be disabled.

7.2 Functional Cookies

These cookies are used to personalise your preferences, language settings, and gaming experience.

7.3 Analytics Cookies

These are used to analyse usage patterns on our platform and improve the quality of our services. This information is analysed in aggregate form and individuals are not identified separately.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

As a viptak user, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted. However, some information may need to be retained where there are legal obligations.
• Right to Restrict Processing: You may request that processing of your information be restricted for specific reasons.
• Right to Data Portability: You may request your information in a structured, commonly used format.
• Right to Withdraw Consent: You may withdraw any consent you have previously given at any time.
• Right to Opt Out of Marketing: The option to stop receiving promotional messages is always available.

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

viptak is an adults-only platform intended solely for those aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.

Age is verified during the registration process. If it comes to our attention that we hold information belonging to a minor, we will immediately close that account and delete the relevant information.

If a parent or guardian believes their child is using this platform, please notify us immediately.

viptak's servers and data processing facilities may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection laws or measures are in place in the destination country.
• The recipient party complies with the privacy standards agreed upon with us.
• Transferred data is encrypted and protected under applicable security measures.

viptak reserves the right to update this privacy policy at any time. In the case of significant changes, we will:

• Display a prominent notice at the top of the website.
• Send details of the changes by email to registered users.
• Update the "Last Updated" date at the top of the policy.

Continued use of the platform after any changes will be considered acceptance of the updated policy.